Service Lead (m/f/x)

Festanstellung, Teilzeit · Wen Cheng 2, Wen Cheng 5

Your mission

Support the smooth daily operations of the restaurant during your shift, focusing on efficient front-of-house service.
Lead and motivate the service team on shift to deliver excellent customer experiences.
Assist with team training and onboarding to uphold service standards and ensure consistency across shifts.
Help monitor inventory and communicate stock needs to management to maintain service flow.
Ensure company policies, hygiene standards, and safety protocols are followed during service.
Proactively engage with guests to ensure their satisfaction, handle minor complaints professionally, and escalate more complex issues to the manager when needed.

Your profile

Experience in hospitality or restaurant service, ideally in a supervisory or team lead capacity.
Solid understanding of front-of-house operations and a passion for delivering great customer service.
Strong interpersonal and communication skills, you lead by example and help foster a positive team spirit.
Ability to stay calm and organized under pressure in a fast-paced environment.
Basic knowledge of food safety and hygiene practices.
Willingness to work evenings, weekends, and holidays as part of a flexible schedule.

Why us?

Dynamic role where you’ll be hands-on in both service and team coordination.
Competitive pay that reflects your experience and responsibility on shift.
Free staff meal on every shift.
Discounts at all four Wen Cheng locations.
Company discount on BVG tickets to support your commute.

What makes us special:

Vibrant and modern restaurant atmosphere
Dynamic team that values creativity
Supportive team culture where your contribution is valued and your growth is encouraged.

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About us

Welcome to Wen Cheng – The Home of Authentic Chinese Hand-Pulled Noodles!

At Wen Cheng, we blend traditional craftsmanship with modern culinary techniques to create a unique gastronomic experience.

As we expand our franchise system, we’re satisfying Berliners' cravings and offering ambitious entrepreneurs across Germany the chance to join our growing family.

We continuously look for passionate individuals to help us elevate our culinary offerings. If you are passionate about Chinese food, teamwork, and gastronomy, we love to hear from you!

Grow with us…

Wen Cheng is a restaurant concept offering traditional Chinese hand-pulled noodles. Since 2021, we have expanded rapidly with four locations in Berlin. A culinary hype that leaves our guests and us wanting more. Behind our four locations stands a brand with over 100 employees from various nations.

Wen Cheng is proud to be an equal-opportunity workplace, striving to attract, promote, and retain talented individuals from diverse backgrounds, perspectives, and skills. Become part of our team!

Deine Aufgaben

Unterstützung des reibungslosen Ablaufs des Restaurantbetriebs während deiner Schicht mit Fokus auf einen effizienten Service im Gastraum.
Führung und Motivation des Serviceteams während der Schicht, um unseren Gästen ein erstklassiges Erlebnis zu bieten.
Mitwirkung bei der Einarbeitung und Schulung neuer Teammitglieder zur Sicherstellung gleichbleibend hoher Servicestandards.
Unterstützung bei der Überwachung von Lagerbeständen und rechtzeitige Kommunikation von Engpässen an das Management.
Einhaltung und Umsetzung von Unternehmensrichtlinien, Hygienestandards und Sicherheitsvorgaben während des laufenden Betriebs.
Aktiver Gästekontakt: Du sorgst für zufriedene Gäste, nimmst Feedback ernst, löst kleinere Beschwerden professionell und leitest komplexere Anliegen an die Restaurantleitung weiter.

Dein Profil

Erfahrung in der Gastronomie, idealerweise in einer leitenden Funktion wie Teamleitung oder Stationsleitung.
Sehr gutes Verständnis für Abläufe im Servicebereich und Leidenschaft für exzellenten Gästeservice.
Ausgeprägte Kommunikationsfähigkeit und Teamgeist – du gehst mit gutem Beispiel voran und schaffst eine motivierende Arbeitsatmosphäre.
Belastbarkeit und Organisationstalent – auch in stressigen Situationen behältst du den Überblick.
Grundkenntnisse in Lebensmittelhygiene und Sicherheitsvorschriften.
Bereitschaft zu flexiblen Arbeitszeiten – auch abends, am Wochenende und an Feiertagen.

Warum wir?

Eine abwechslungsreiche Position mit Verantwortung in Service und Teamkoordination
Wettbewerbsfähige Bezahlung, angepasst an deine Erfahrung und Verantwortung während der Schicht
Kostenlose Mahlzeit pro Schicht
Mitarbeiterrabatte in allen vier Wen Cheng Standorten
Vergünstigtes BVG-Ticket zur Unterstützung deines Arbeitswegs

Was uns besonders macht:

Ein modernes und lebendiges Restaurantambiente
Ein dynamisches Team, das Kreativität schätzt
Eine unterstützende Teamkultur, in der dein Beitrag zählt und deine Weiterentwicklung gefördert wird

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Über uns

Welcome to Wen Cheng, the home of authentic Chinese hand-pulled noodles! We combine traditional craftsmanship with modern culinary techniques to create an unparalleled gastronomic experience.

As we expand our franchise system, we not only satisfy the cravings of Berliners, but also offer ambitious entrepreneurs across Germany the opportunity to become part of our growing family. We are continuously looking for passionate people to help us improve our culinary offering. We are currently looking for restaurant managers to join our dynamic team. If you have a passion for hospitality and want to make every guest feel special, we look forward to receiving your application!

Grow with us…

Wen Cheng is a restaurant concept that offers traditional Chinese hand-pulled noodles. Since 2021, we have developed rapidly with four locations in Berlin. A culinary hype that leaves both our guests and us wanting more. Behind our four locations is a brand with over 100 employees from different nations.

Wen Cheng is proud to be an equal opportunity workplace and strives to attract, develop and retain talented people from diverse backgrounds, perspectives and skills. Join our team!

Auf diese Stelle bewerben

Work With Us & Grow With Us! – At Wen Cheng, we move fast, think big, and create together. If you're looking for a place where your work truly matters, you’re in the right spot.